Help Center

Golf Ball Guts began as a simple Instagram account, but has grown into a small home based business. I devote many hours each week to cutting, sanding and engraving your items, one-by-one. I've even gotten my wife on board, helping maintain the website, answering emails, and packaging orders. This happens primarily in the evening and on the weekends, outside of the hours of our "real" jobs. Because of this, the length of time it takes to hand-craft and ship your items can vary quite a bit, but we don't hide this; our current turn around time is always listed in the banner at the top of the site.  We aim to ship orders out at least twice per week. 

Should you need something by a specific date, please don't hesitate to mention this in your order, and we will do our best to accommodate you. (Rush fees may apply.)

If you have chosen a shipping option that includes tracking, you will see this information on your order status page.  This page can be accessed by clicking the "Track Order" link above, or by clicking the link in your order confirmation email. 

Information as to the progress of your order before shipping can be found here as well.

Estimated delivery times for Canada are below. You will see delivery standards based on your exact address during checkout: 

• Standard Shipping: 1-2 weeks
• Expedited Parcel: 1-7 business days
• Xpresspost: 1-3 business days

Estimated delivery times for the United States are below. You will see delivery standards based on your exact address during checkout:

• Small Packet USA Air (No tracking): 5-8 business days
• Tracked Packet USA: 4-7 business days
• Xpresspost USA: 2-3 business days

Estimated delivery times for international addresses are below. You will see delivery standards based on your exact address during checkout:

• Small Packet International Surface (No Tracking): 28-84 business days
• Small Packet international Air(No TRacking): 6-10 business days
• Tracked Packet International: 6-10 business days

Shipping is calculated automatically during checkout, and you will have options available to you based on how quickly you wish to receive your order. A rough estimate of shipping charges by location is as follows:

• Canada: 3 - 20USD
• United States: 4 - 20USD
• International: 5 - 20USD

We are excited to be able to offer custom laser engraving on all of our golf ball markers!

In simple terms, laser engraving will burns an image in to your golf ball marker. This leaves a recessed image, which we then fill with paint in your desired color(s).

This is much different than screen printing or simply painting an image on to the surface of the marker, which could wear away after repeated use.

Laser engraving is best for text or non-complex logos with defined borders and no more than three colors.

We put time and effort in to designing each marker using the submitted text and/or images, so you can expect a unique item - no two designs are alike!

Firstly, each separate design is subject to a one-time set up fee of $3 for one side or $5 for both sides. This is charged only once, no matter how many markers you buy with this design.*

As well a charge of $2 per marker is added for one-sided engraving, or $3 per marker for two-sided engraving.

* Discounts are available for orders over 10 markers (with the same design). Please contact us to set up a custom order.

 We accept .jpeg, .jpg, .png, and .gif files.

Yes, we do! If you are interested in a bulk rate please send us a message with the following information:

1. How many markers are you looking for? (Premium / Standard / Hat Clip)
   
2. When do you require them?
3. Which brand(s) are you interested in?
4. Do you require custom engraving?