Help Center

Golf Ball Guts began as a simple Instagram account, but has grown into a small home based business. 

I devote many hours each week to cutting, sanding and engraving your items, one-by-one. I've even gotten my wife on board, helping maintain the website, answering emails, and packaging orders. This happens primarily in the evening and on the weekends, outside of the hours of our "real" jobs. Because of this, the length of time it takes to hand-craft and ship your items can vary quite a bit, but you can always check the status by looking up your order here.  

We aim to ship orders out at least weekly. Should you need something by a specific date, please don't hesitate to mention this in your order, and we will do our best to accommodate you. (Rush fees may apply.) PLEASE NOTE: Due to the current backlog of orders, we are not able to accommodate rush orders at this time.

 We ship almost worldwide!

Unfortunately, due to the VAT changes after Brexit, it is no longer feasible for us to ship to the UK. We are just as upset about this as you are, and are hopeful we can ship there again in the future.

If you have chosen a shipping option that includes tracking, you will see this information on your order status page.  This page can be accessed by clicking the "Check Order Status" link above, or by clicking the link in your order confirmation email. 

Information as to the progress of your order before shipping can be found here as well.

Please Note: If you have not selected a shipping method that includes tracking, there will not be any updates available once your order is shipped, until it is delivered.

Estimated delivery times for Canada are below. You will see delivery standards based on your exact address during checkout: 

• Standard Shipping: 1-2 weeks
• Expedited Parcel: 1-7 business days
• Xpresspost: 1-3 business days

NOTE: This is the time for your package to arrive once it has shipped. The current production turn around time is noted on each product page, as well as during checkout.

Estimated delivery times for the United States are below. You will see delivery standards based on your exact address during checkout:

• Small Packet USA Air (No tracking): 5-8 business days
• Tracked Packet USA: 4-7 business days
• Xpresspost USA: 2-3 business days

NOTE: This is the time for your package to arrive once it has shipped. The current production turn around time is noted on each product page, as well as during checkout.

Estimated delivery times for international addresses are below. You will see delivery standards based on your exact address during checkout:

• Small Packet international Air(No Tracking): 6-10 business days
• Tracked Packet International: 6-10 business days

NOTE: This is the time for your package to arrive once it has shipped. The current production turn around time is noted on each product page, as well as during checkout.

Shipping is calculated automatically during checkout, and you will have options available to you based on how quickly you wish to receive your order, and if you would like to track your package. A rough estimate of shipping charges by location is as follows:

• Canada: 3 - 20+ USD
• United States: 4 - 20+ USD
• International: 5 - 20+ USD

We are excited to be able to offer custom laser engraving on all of our golf ball markers!

In simple terms, laser engraving will burns an image in to your golf ball marker. This leaves a recessed image, which we then fill with paint in a single color.

This is much different than screen printing or simply painting an image on to the surface of the marker, which could wear away after repeated use.

Laser engraving is best for text or simlpe logos with defined borders and no shading.

We put time and effort in to designing each marker using the submitted text and/or images, so you can expect a unique item - no two designs are alike!

Adding engraving to a marker costs $5USD per marker for one side, or $8USD per marker for both sides engraved.

* Discounts are available for orders over 10 markers (with the same design). Please contact us to set up a custom order.

 We accept .jpeg, .jpg, .png, and .gif files. 

Golf ball markers are small, so the types of logos that reproduce best will have no shading or detailed lines. Keep in mind we are  burning an image into the marker with a laser. 

 Imagine your logo is being faxed or photocopied in black and white - if it would not come through clearly in a fax, it will not be legible when laser engraved.

For logos with multiple colors, we do our best to convert the image into a line drawing while retaining as much detail as possible. If you are unsure if your image will work, please send us an email with the image before placing your order.

Yes, you can!

To place a request, send us an email with your request details.

PLEASE NOTE: FOR CUFFLINKS AND TIE CLIPS, THE LOGO CANNOT BE LARGER THAN 20MM IN ANY DIRECTION, OR IT WILL NOT FIT IN THE CUFFLINK/TIE CLIP BLANKS.

• No payment is required until we receive your items.
• Please send extra balls if you are able to. Items are hand made and while we do our best, sometimes things don't turn out as expected. Unused balls will be returned with your items.
• Once we receive your golf balls, we will send you an invoice via email. Work will not begin on your order until payment is received.

GOLF BALLS SHOULD BE SHIPPED TO:

GOLF BALL GUTS
PO BOX 1207
GIBBONS, AB CANADA
T0A 1N0

Yes, we do! Bulk orders can apply to 25 or more of the same item.

If you are interested in a bulk rate please send us a message with the following information:

• How many markers are you looking for? (Premium / Standard / Hat Clip)
• When do you require them?
• Which brand(s) are you interested in?
• Do you require custom engraving?